Where can I lodge a complain against my SBI bank?

Customers can register their grievance through following sources :-

· Branch - By submitting an application explaining the grievances with the Branch manager of the concerned branch/home branch.

· Customer Care - By calling our toll-free number at 1-800-425-3800 / 1-800-11-22-11 and registering a complaint thereof. Please note that as an acknowledgement, complaint ticket number is provided to the customer over the call as well as through SMS.

· SMS Unhappy – If you are not happy with services offered by us, you may SMS "UNHAPPY" to 8008202020. Our executives will call you back and resolve your issues.

· CMS Portal – Customers can visit https://cms.onlinesbi.com/CMS/ and register their complaint by selecting category of complaint >> Nature of Complaint >> Nature of complaint.

For e.g. If there is a branch related issue, customers can select General Banking category >> Branch related under product & services and select suitable nature of complaint from the list of options available.

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